Covid-19 Response

Covid-19 Response – Bobcat of North Texas

COVID-19 Update, May 15, 2020

To our Loyal Customers,

We are excited to announce that local governments have relaxed the shelter in place orders for all counties in which we have locations, and so we have reopened our showrooms.

In addition, we’ll continue to offer a variety of purchasing options to meet your needs, including over the phone and email ordering with no-contact curbside pickup and delivery.

The Showroom Experience

When you come into our showroom, things may look a little different as we’ll be practicing social distancing.

Our counter staff and other personnel will be wearing face masks. You may also encounter a plexiglass divider at our counters and desks. This is for the protection of you, our valued customers, as well as our teams.

For your safety, please:

  • Wear a face mask.
  • Take advantage of our hand sanitizer stations.
  • Follow directional signage and leave at least six feet between yourself and others throughout the store.

We will continue to follow the protocols and measures recommended by the CDC to help provide a safe environment, and adjust these measures as needed.

Curbside Service is Still Available and Encouraged.

If you have enjoyed the curbside pickup, please know that this is still an option. If you prefer, you may continue to call or email ahead with your orders for parts, service, and rental. Once you arrive, please just call us from our lot, and someone will be right out to assist you.

Thank you for your business!

We feel so fortunate to have been able to continue to serve you during this time. Our customers’ work has not slowed down, and neither have we. We have always been and will continue to be open for business. Bobcat of North Texas, together with our customers, against the virus.

COVID-19 Update, March 23, 2020

To our Loyal Customers,

As you are aware, the impact of the COVID-19 virus is evolving. Every day, our federal, state and local governments are putting into place new measures to halt the spread of the virus.

We support and will continue to follow the directives from our elected officials and provide a safe environment for our employees and customers.

Given the fluid nature of this situation, we wanted to assure you that our locations in Fort Worth, Lewisville, Longview, Cedar Hill, McKinney, Sherman, and Paris as well as our BC Decorative Concrete Supply in Farmers Branch are essential suppliers for critical infrastructure.

We are committed to staying open to serve our customers and the communities who depend on them.

To do so safely, each location is operating with minimal staff in the building at any given time, and wherever it is possible, our employees are working from home.

You may also experience signage on our doors limiting or disallowing admission to our buildings. We are doing so temporarily to limit physical interaction.

Please continue to call ahead with your parts orders, and we will provide curbside pickup.

We will also continue to assist rental and service customers in the yard.

Please know that we want nothing more than to return to normal business practices and look forward to the day when we can welcome you all again.

Covid-19 Update, March 19, 2020

We are monitoring the impact of COVID-19 (coronavirus) in our community and throughout the world. Our top priority is always the health and safety of our customers, partners and employees.

We remain strongly committed to our business operations, and are working hard to make decisions that will allow us to come out on the other side of this with the same trusted relationships that you rely on today.

We are open for business, and our plan is to remain open so that we can keep you working.

As of Thursday, March 19, 2020, for the health and safety of our community, we will be limiting access to our showrooms.

We encourage our valued customers to call ahead for parts, service and rentals. Having the serial number and relevant information available when you call will help expedite parts look up.

Because we are limiting access to our showroom, we request that you call when you arrive to any of our seven convenient branch locations;

Parts will be brought outside for pick up.

Service and Rental customers will be met at your truck and trailer in our yard.

We are asking our trusted vendors to please conduct business with us by phone and email and refrain from in-person meetings at this time.

Delivery drivers can be met at our roll up doors.

We appreciate your patronage and flexibility as we navigate this challenging time.

Please keep our employees, their families and our community in your thoughts as you go about your day, as we will keep you in ours.

We look forward to welcoming you again soon.