Policies
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 30 Days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges, and includes a copy of the packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by Bobcat of North Texas and are subject to a 15% restocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. Bobcat of North Texas will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. Bobcat of North Texas will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. Bobcat of North Texas is not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or e-mail invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases are verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail.
Shipments scheduled more than 30 Days after the order date: Bobcat of North Texas will notify you via e-mail and offer a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
Bobcat of North Texas guarantees privacy and security for orders placed over the web with all transactions utilizing an SSL secure server connection.